Terms and conditions
Meteor Parking Limited (including Pink Elephant parking and Meteor meet and greet parking hereinafter referred to as Meteor) Standard Terms and Conditions for airport parking, airport hotels with parking and airport lounges. Pink Elephant and Meteor meet and greet are divisions of Meteor Parking Ltd - VAT number 625 7373 28
Meteor owned and operated car parks, include Meteor meet and greet at Gatwick, Manchester, Birmingham, Heathrow and Stansted airports and Pink Elephant -park and refresh at Stansted
Other products and car parks owned by third party service providers, include all APH Park and Ride car parks at Gatwick, Birmingham and Manchester, other airport products sold through APH, lounges, insurance and transfers. For full information of individual car park service providers please request details from parking@pinkelephantparking.com
For terms and conditions relating to other products offered by Meteor's partners please click through to the terms and conditions located on their respective websites.
Booking a Meteor Car Park
If you need to amend or cancel your booking please log in to your account on line - e mail address and password required and cancellations or amendments and refunds owed, can be made on line. Alternatively you may call us on 01293590693 Mon - Fri 09:00am to 18:00pm. Please check all booking details on receipt of confirmation. Meteor cannot be held responsible if clients do not advise any amendments required.
Cancellations/Amendments Procedure
Meteor Parking Limited Terms and Conditions
Your legal rights are not affected.
Bookings and Service
1.1 Bookings made on our website are deemed to be made when final confirmation of the booking has been sent via e-mail.
1.2 Telephone bookings are deemed to have been made when confirmed by the telephone representative giving you a booking reference.
1.3 Our promotions are subject to availability and are only at certain airports.
1.4 All bookings are subject to availability
1.5 Meteor reserves the right not to accept or fulfil a booking
Cancelling a booking
2.1 A booking may be cancelled up to 24 hours before the parking period begins and you will receive a full refund less £10 administration fee. If a booking is cancelled within 24 hours of departure no refund will be made.
2.2 For the purposes of 2.1 , the period for which the service has been booked, shall be deemed to commence at the collection date and time specified in the confirmation of the booking.
2.3 If you cancel after the time in 2.1 or 2.2 or do not turn up, we will charge you the full parking fee for the whole parking period.
2.4 Cancellation can be made on line by logging in to your account using your e mail address and password or by phone Mon-Fri 09:00am to 18:00pm on 01293 590693
2.5 Any customer wishing to curtail the length of their sty once the booking has commenced will be liable to pay for the whole service booked.
2.6 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date, then a partial refund may be applied for in writing subject to our discretion.
2.7 If an amendment is made after departure has commenced the relevant airport must be contacted.
Prices and payments
3.1 The price will be in pounds sterling including VAT. Prices are subject to change but the price charged will be the price confirmed at the time of making your booking.
3.2 You can pay for the parking period using an approved payment card when you make the booking.
3.3 If payment by card is declined Meteor reserves the right not to fulfil your booking.
3.4 Increased duration of stay will be debited to the client's account and payment collected prior to or at the point of collection of the vehicle.
3.5 Failure to notify Meteor of extended stay will incur a daily charge of £10 for every extra day parked.
Our responsibilities, exclusions and limits of our responsibilities
4.1 Our insurances cover our legal liabilities
4.2 Vehicles and contents are left at owners risk whilst your vehicle is parked
4.3 Claims for damage will not be considered unless reported to a Meteor representative immediately at the point the car is collected.
4.4 Claims for damage will not be considered once the vehicle has left our care and control
4.5 We accept no liability for mechanical, structural, or electrical failure of any part of your vehicle including but not limited to windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused
4.6 We will accept legal responsibility for death or personal injury if it is caused by our or our employees' negligence.
4.7 Meteor accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence wilful act or default or breach of statutory duty of the employees of Meteor Parking. In the event of damages being claimed the amount payable shall not exceed £100 per claim. Meteor will not accept responsibility for damage arising from circumstances beyond its control including acts of God, terrorism, war, riots or flooding
4.8 Meteor accepts no responsibility for personal property left in the vehicle or coach or left unattended at any time, loss arising from a stolen or mislaid receipt or ticket for the vehicle.
4.9 No liability is accepted for transport delays between the car park and the airport caused by traffic congestion, coach breakdown or any other cause beyond our control.
4.10 No liability is accepted for any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings)
4.11 We accept no responsibility for house keys or alarm fobs. We require you to take a spare key for your vehicle with you
4.12 We will not pay more than £25,000 for loss of or damage to the vehicle.
Your responsibilities
5.1 Vehicle condition - your car must be roadworthy displaying valid tax. You will be responsible for any fines, liabilities we incur as a result of failing to do this.
5.2 We may photograph or video the vehicle when you enter and leave the car park and after damage is reported. We will report any fraudulent claims to the police.
5.3 You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle.
5.4 If at the end of the parking period the vehicle will not start, we may move the vehicle to a return bay. If you ask, and accept the risk, one of our employees will make one attempt to start the vehicle using an anti-surge starter pack. If you still need help to start the vehicle, you will need to contact a breakdown company. You will have to pay any costs involved. If your vehicle does not start, you must arrange for it to be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.
5.5 You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
5.6 Check-in time - Transport between the car park and the airport leaves regularly. You are responsible for arriving at the car park in good time (at least one hour before the airline's recommended check-in time) so you can arrive at the airport check-in desk by the airline's recommended check-in time.
On your return
6.0 Reclaiming the vehicle - you must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure.
6.1 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us a fax or e-mail with your name and address. This should tell us not to release the vehicle until you return.
6.2 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
Disabilities
7. If you have a disability and need special help, facilities or transport, please let us know when you make your booking - we will take all reasonable steps to meet your needs if you have a disability.
Vehicle security
8.1 You must leave your car keys at the car park when using Pink Elephant park and refresh. If you do not do this, we may move the vehicle in any way we can and will not be legally responsible for any damage caused.
8.2 When you arrive at the car park, we will tell you whether to leave the vehicle locked or unlocked and where to leave the keys.
8.3 Leave any alarms and immobilisers off as they may drain the battery.
8.4 No manual security devices, such as crooklocks must be used.
Safety in the car park
9.1 Drive slowly and carefully in the car park and follow the directional signs labelled Pink Elephant.
9.2 Car parks can be dangerous. After parking, go to the reception (see confirmation for directions). Keep a careful eye on your children and do not allow them to play in the car park.
Transport to and from airport
10.1 You should not get on the coach if you cannot find a seat or if there are no more standing places available. The maximum number of passengers will be displayed in the coach.
10.2 Children under the age of eight must be seated and with an adult.
10.3 Do not place luggage and personal belongings in the aisles or standing areas.
10.4 The driver may refuse to help you load heavy luggage.
10.5 The driver is responsible for the safety of the coach. The driver may ask any passenger he believes to be a danger or potential danger to the coach or its passengers to leave the coach or prevent him boarding.
Moving the vehicle
11.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks.
Complaints procedure
12.1 This procedure does not affect your right to take legal action.
12.2 If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should
- Immediately let a member of staff know before you leave the car park;
- In the case of theft, report it to the police; and let your insurers know.
12.3 We will write and acknowledge a written complaint within five working days of receiving it.
12.4 One of our customer services team will deal with your complaint in the first instance.
12.5 As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
12.6 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out.
12.7 You can send us complaints by e-mail at customerservices@meteormeetandgreet.com or by phoning 01293 590699
12.8 All calls to us are charged at the rate agreed with your phone service provider. We may monitor calls.
Changing the conditions
13.1 Nobody can change these conditions unless the change is made in writing with our permission.
Definitions
14.1 ‘We’ – Meteor Parking Ltd trading as Meteor meet and greet and Pink Elephant Parking.
14.2 ‘You’ – the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
14.3 ‘Vehicle’ – the vehicle details of which appear on the booking confirmation.
14.4 ‘Car park’ - the car park shown on the booking confirmation and any other car park we use in connection with it.
14.5 ‘Administration Address’ – Meteor Parking PAS House, Rutherford Way, Crawley, West Sussex, RH10 9PF
14.6 ‘Parking Period’ – the parking period inclusive of the dates shown on the booking confirmation.
14.7 ‘Coach’ – the vehicle on which we will transport you from the car park to the airport.
Customer Service Number 01293590699
Booking with a Third Party Service Provider
Cancellations/Amendments Procedures
If you need to amend or cancel your booking please send an email through our web site form or call us on 01293 590693. Please check all booking details on receipt of confirmation. Meteor cannot be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.
Standard Terms and Conditions ("the Conditions") For Car Parks other than those owned by Meteor Parking Ltd
This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
Bookings
1.1 Bookings through the Pink Elephant website are deemed to be made when validated by the issue of a Pink Elephant booking reference number (our booking system is e parking)
1.2 Bookings made by telephone are deemed to be made when confirmed by Pink Elephant's telesales operator.
1.3 All services are subject to availability.
1.4 Meteor reserves the right not to accept or fulfil a booking.
1.5 Meteor charges a booking fee of £3.50 for all bookings made by phone
Payment
2.1 Payment for a booking made by telephone or on our website can only be made using MasterCard, Visa, American Express, Diners Club or Switch.
2.2 If payment by card is declined or if a payment by cheque has not cleared, Meteor and the service provider reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
Cancellation
3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.
3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked
3.3 Customers who do not turn up at the car park or who cancel within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked
3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at the start time of the reservation.
3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.
3.5 Cancellations or amendments cannot be accepted if you book a supersaver or non-flexible parking product.
Meteor's Liability
4.1 Meteor acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from its negligence in processing a booking.
Service Providers Terms & Conditions
5.1 All bookings are accepted subject to the service providers’ current terms and conditions. A copy of the service providers terms and conditions are available on request.
5.2 So far as not inconsistent with the service providers terms and conditions.
5.2.1 in on airport car parks and car parks at hotels, cars are parked at their owner's risk.
5.2.2 The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.
5.2.3 The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.
5.2.4 The customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.
5.2.5 The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.
5.2.6 Gatwick Winter Hotel promotion. Hotel Bookings must be for a hotel packaged with APH Gatwick for stays from 1st November 2011 to 29th March 2012. There is a 3 day minimum parking charge. Participating hotels include Arora International, Best Western LGW Moat House, Crowne Plaza, Copthorne London Gatwick, Courtyard by Marriott, Europa Hotel, The Gatwick Grove, Hilton London Gatwick South Terminal, Ibis Hotel, Menzies Chequers, Premier Inn Central, Premier Inn Manor Royal, Ramada London Gatwick and Sofitel London Gatwick North Terminal.
Customer Service
6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. Meteor will on request provide contact details of the service provider.
6.2 Any queries and claims relating to the processing of a customers booking should be made to Meteor Parking Ltd
6.3 Meteor's customer service number is 01293 590699 Mon - Fri 09.00am to 18:00pm
